{"id":301,"date":"2025-07-27T22:14:45","date_gmt":"2025-07-27T20:14:45","guid":{"rendered":"https:\/\/giulia-governatori.alwaysdata.net\/?post_type=projects&#038;p=301"},"modified":"2025-09-30T12:33:24","modified_gmt":"2025-09-30T10:33:24","slug":"analyze-customer-churn","status":"publish","type":"projects","link":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/projects\/analyze-customer-churn\/","title":{"rendered":"Visualiser des donn\u00e9es avec Excel"},"content":{"rendered":"<style>.kadence-column301_88bdce-d0 > .kt-inside-inner-col,.kadence-column301_88bdce-d0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_88bdce-d0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_88bdce-d0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_88bdce-d0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_88bdce-d0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_88bdce-d0{position:relative;}.kadence-column301_88bdce-d0, .kt-inside-inner-col > .kadence-column301_88bdce-d0:not(.specificity){margin-top:30px;margin-bottom:30px;}@media all and (max-width: 1024px){.kadence-column301_88bdce-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_88bdce-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_88bdce-d0\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id301_04eafa-4e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id301_04eafa-4e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id301_04eafa-4e alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-4-columns kt-row-layout-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column301_7361ce-a8 > .kt-inside-inner-col,.kadence-column301_7361ce-a8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_7361ce-a8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_7361ce-a8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_7361ce-a8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_7361ce-a8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_7361ce-a8{position:relative;}@media all and (max-width: 1024px){.kadence-column301_7361ce-a8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_7361ce-a8 > .kt-inside-inner-col{display:flex;flex-direction:column;justify-content:center;align-items:flex-start;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_7361ce-a8\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading301_e06374-67, .wp-block-kadence-advancedheading.kt-adv-heading301_e06374-67[data-kb-block=\"kb-adv-heading301_e06374-67\"]{font-size:var(--global-kb-font-size-sm, 0.9rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading301_e06374-67 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading301_e06374-67[data-kb-block=\"kb-adv-heading301_e06374-67\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading301_e06374-67 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading301_e06374-67[data-kb-block=\"kb-adv-heading301_e06374-67\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading301_e06374-67 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading301_e06374-67\">Bank &#8211; ESN Data (Openclassroom)<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column301_72e885-e5 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column301_72e885-e5 > .kt-inside-inner-col,.kadence-column301_72e885-e5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_72e885-e5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_72e885-e5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_72e885-e5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_72e885-e5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_72e885-e5{position:relative;}.kadence-column301_72e885-e5, .kt-inside-inner-col > .kadence-column301_72e885-e5:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column301_72e885-e5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_72e885-e5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_72e885-e5\"><div class=\"kt-inside-inner-col\"><h1 style=\"padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;margin-top:0px;margin-bottom:0px;margin-left:0px;margin-right:0px;\" class=\"wp-block-post-title\">Analyze Customer Churn<\/h1><\/div><\/div>\n\n\n<style>.kadence-column301_539fa9-74 > .kt-inside-inner-col{display:flex;}.kadence-column301_539fa9-74 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column301_539fa9-74 > .kt-inside-inner-col,.kadence-column301_539fa9-74 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_539fa9-74 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_539fa9-74 > .kt-inside-inner-col{flex-direction:column;align-items:flex-start;}.kadence-column301_539fa9-74 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column301_539fa9-74 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column301_539fa9-74 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_539fa9-74 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_539fa9-74{position:relative;}@media all and (max-width: 1024px){.kadence-column301_539fa9-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:flex-start;}}@media all and (max-width: 767px){.kadence-column301_539fa9-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:flex-start;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_539fa9-74\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id301_cd740c-be{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id301_cd740c-be > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id301_cd740c-be > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id301_cd740c-be > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-sm, 1rem);max-width:922px;margin-left:auto;margin-right:auto;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;grid-template-columns:minmax(0, calc(40% - ((var(--global-kb-gap-none, 0rem ) * 2 )\/3)))minmax(0, calc(20% - ((var(--global-kb-gap-none, 0rem ) * 2 )\/3)))minmax(0, calc(40% - ((var(--global-kb-gap-none, 0rem ) * 2 )\/3)));}.kb-row-layout-id301_cd740c-be > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id301_cd740c-be > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id301_cd740c-be > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id301_cd740c-be > .kt-row-column-wrap{padding-bottom:1px;grid-template-columns:minmax(0, 1fr) minmax(0, 1fr) minmax(0, 2fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id301_cd740c-be alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-right-half kt-row-valign-top\">\n<style>.kadence-column301_635100-09 > .kt-inside-inner-col{display:flex;}.kadence-column301_635100-09 > .kt-inside-inner-col,.kadence-column301_635100-09 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_635100-09 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_635100-09 > .kt-inside-inner-col{flex-direction:column;align-items:flex-start;}.kadence-column301_635100-09 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column301_635100-09 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column301_635100-09 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_635100-09 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_635100-09{position:relative;}@media all and (max-width: 1024px){.kadence-column301_635100-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:flex-start;}}@media all and (max-width: 767px){.kadence-column301_635100-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:flex-start;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_635100-09\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading301_8d1880-e6, .wp-block-kadence-advancedheading.kt-adv-heading301_8d1880-e6[data-kb-block=\"kb-adv-heading301_8d1880-e6\"]{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:var(--global-kb-font-size-sm, 0.9rem);font-style:normal;color:#ff275d;}.wp-block-kadence-advancedheading.kt-adv-heading301_8d1880-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading301_8d1880-e6[data-kb-block=\"kb-adv-heading301_8d1880-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading301_8d1880-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading301_8d1880-e6[data-kb-block=\"kb-adv-heading301_8d1880-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading301_8d1880-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading301_8d1880-e6\">Fictional<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column301_98aabe-71 > .kt-inside-inner-col,.kadence-column301_98aabe-71 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_98aabe-71 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_98aabe-71 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_98aabe-71 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_98aabe-71 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_98aabe-71{position:relative;}@media all and (max-width: 1024px){.kadence-column301_98aabe-71 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_98aabe-71 > .kt-inside-inner-col{display:flex;flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_98aabe-71\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading301_498b7f-62, .wp-block-kadence-advancedheading.kt-adv-heading301_498b7f-62[data-kb-block=\"kb-adv-heading301_498b7f-62\"]{font-size:var(--global-kb-font-size-sm, 0.9rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading301_498b7f-62 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading301_498b7f-62[data-kb-block=\"kb-adv-heading301_498b7f-62\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading301_498b7f-62 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading301_498b7f-62[data-kb-block=\"kb-adv-heading301_498b7f-62\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading301_498b7f-62 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading301_498b7f-62\">|<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column301_e498e6-18 > .kt-inside-inner-col,.kadence-column301_e498e6-18 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_e498e6-18 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_e498e6-18 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_e498e6-18 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_e498e6-18 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_e498e6-18{position:relative;}@media all and (max-width: 1024px){.kadence-column301_e498e6-18 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_e498e6-18 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_e498e6-18\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading301_857d21-fe, .wp-block-kadence-advancedheading.kt-adv-heading301_857d21-fe[data-kb-block=\"kb-adv-heading301_857d21-fe\"]{text-align:left;font-size:var(--global-kb-font-size-sm, 0.9rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading301_857d21-fe mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading301_857d21-fe[data-kb-block=\"kb-adv-heading301_857d21-fe\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading301_857d21-fe img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading301_857d21-fe[data-kb-block=\"kb-adv-heading301_857d21-fe\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading301_857d21-fe project-dates wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading301_857d21-fe\">27\/11\/2024 &gt; 13\/12\/2024<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column301_90e7b9-f2 > .kt-inside-inner-col,.kadence-column301_90e7b9-f2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_90e7b9-f2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_90e7b9-f2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_90e7b9-f2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_90e7b9-f2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_90e7b9-f2{position:relative;}@media all and (max-width: 1024px){.kadence-column301_90e7b9-f2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_90e7b9-f2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_90e7b9-f2\"><div class=\"kt-inside-inner-col\">\n<hr class=\"wp-block-separator aligncenter has-text-color has-theme-palette-4-color has-alpha-channel-opacity has-theme-palette-4-background-color has-background is-style-wide\" style=\"margin-top:20px\"\/>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column301_307aed-68 > .kt-inside-inner-col{display:flex;}.kadence-column301_307aed-68 > .kt-inside-inner-col,.kadence-column301_307aed-68 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_307aed-68 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_307aed-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}.kadence-column301_307aed-68 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column301_307aed-68 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column301_307aed-68 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column301_307aed-68{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column301_307aed-68{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column301_307aed-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column301_307aed-68 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_307aed-68{position:relative;}.kadence-column301_307aed-68, .kt-inside-inner-col > .kadence-column301_307aed-68:not(.specificity){margin-top:30px;margin-bottom:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column301_307aed-68{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column301_307aed-68{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column301_307aed-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column301_307aed-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column301_307aed-68{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column301_307aed-68{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column301_307aed-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column301_307aed-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_307aed-68\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id301_d8ba39-82 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id301_d8ba39-82 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id301_d8ba39-82 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-sm, 1rem);padding-top:10px;padding-bottom:24px;grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}.kb-row-layout-id301_d8ba39-82 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id301_d8ba39-82 > .kt-row-column-wrap{grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id301_d8ba39-82 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id301_d8ba39-82 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-left-golden kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column301_b14d74-cc > .kt-inside-inner-col,.kadence-column301_b14d74-cc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_b14d74-cc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_b14d74-cc > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_b14d74-cc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_b14d74-cc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_b14d74-cc{position:relative;}@media all and (max-width: 1024px){.kadence-column301_b14d74-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_b14d74-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_b14d74-cc\"><div class=\"kt-inside-inner-col\"><style>.kb-gallery-id-301_9ee006-1e.kb-gallery-ul.kb-gallery-type-fluidcarousel .kt-blocks-carousel figure .kb-gal-image-radius, .kb-gallery-id-301_9ee006-1e.kb-gallery-ul.kb-gallery-type-fluidcarousel .kt-blocks-carousel figure .kb-gal-image-radius img{height:350px;}.kb-gallery-id-301_9ee006-1e .kadence-blocks-gallery-item .kb-gal-image-radius, .kb-gallery-id-301_9ee006-1e .kb-slide-item .kb-gal-image-radius img{border-radius:0px 0px 0px 0px;;}.kb-gallery-wrap-id-301_9ee006-1e.wp-block-kadence-advancedgallery{overflow:visible;}.kb-gallery-wrap-id-301_9ee006-1e.wp-block-kadence-advancedgallery .kt-blocks-carousel{overflow:visible;max-width:100%;}.kb-gallery-id-301_9ee006-1e .splide.kt-carousel-dotstyle-outlinelight .splide__pagination__page{background-color:transparent;box-shadow:inset 0 0 0 1px #fff;-webkit-transition:box-shadow 0.3s ease;-moz-transition:box-shadow 0.3s ease;transition:box-shadow 0.3s ease;}.kb-gallery-id-301_9ee006-1e .splide.kt-carousel-dotstyle-outlinelight .splide__pagination__page.is-active{background-color:transparent;box-shadow:inset 0 0 0 8px #fff;}<\/style><div class=\"kb-gallery-wrap-id-301_9ee006-1e alignnone wp-block-kadence-advancedgallery\"><div class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-fluidcarousel kb-gallery-id-301_9ee006-1e kb-gallery-caption-style-bottom-hover kb-gallery-filter-none kb-gallery-magnific-init\" data-image-filter=\"none\" data-lightbox-caption=\"true\"><div class=\"kt-blocks-carousel splide kt-carousel-container-dotstyle-outlinelight kt-carousel-arrowstyle-blackonlight kt-carousel-dotstyle-outlinelight kb-slider-group-arrow kb-slider-arrow-position-center\" data-slider-anim-speed=\"1500\" data-slider-scroll=\"1\" data-slider-arrows=\"true\" data-slider-dots=\"true\" data-slider-hover-pause=\"false\" data-slider-auto=\"1\" data-slider-speed=\"3000\" data-slider-type=\"fluidcarousel\" data-slider-center-mode=\"true\" data-slider-gap=\"10px\" data-slider-gap-tablet=\"10px\" data-slider-gap-mobile=\"10px\" data-show-pause-button=\"false\"><div class=\"splide__track\"><ul class=\"kt-blocks-carousel-init kb-blocks-fluid-carousel splide__list\"><li class=\"kb-slide-item kb-gallery-carousel-item splide__slide\"><div class=\"kadence-blocks-gallery-item\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kb-gallery-item-has-link kadence-blocks-gallery-item-hide-caption\"><a href=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1.webp\" class=\"kb-gallery-item-link\"   role=\"button\" aria-haspopup=\"dialog\"><div class=\"kb-gal-image-radius\"><div class=\"kb-gallery-image-contain\" ><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1.webp\" width=\"1520\" height=\"859\" alt=\"\" data-full-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1.webp\" data-light-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1.webp\" data-id=\"857\" class=\"wp-image-857 skip-lazy\" srcset=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1.webp 1520w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1-600x339.webp 600w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1-150x85.webp 150w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_1-768x434.webp 768w\" sizes=\"auto, (max-width: 1520px) 100vw, 1520px\" \/><\/div><\/div><\/a><\/figure><\/div><\/div><\/li><li class=\"kb-slide-item kb-gallery-carousel-item splide__slide\"><div class=\"kadence-blocks-gallery-item\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kb-gallery-item-has-link kadence-blocks-gallery-item-hide-caption\"><a href=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2.webp\" class=\"kb-gallery-item-link\"   role=\"button\" aria-haspopup=\"dialog\"><div class=\"kb-gal-image-radius\"><div class=\"kb-gallery-image-contain\" ><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2.webp\" width=\"1520\" height=\"859\" alt=\"\" data-full-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2.webp\" data-light-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2.webp\" data-id=\"858\" class=\"wp-image-858 skip-lazy\" srcset=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2.webp 1520w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2-600x339.webp 600w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2-150x85.webp 150w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_2-768x434.webp 768w\" sizes=\"auto, (max-width: 1520px) 100vw, 1520px\" \/><\/div><\/div><\/a><\/figure><\/div><\/div><\/li><li class=\"kb-slide-item kb-gallery-carousel-item splide__slide\"><div class=\"kadence-blocks-gallery-item\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kb-gallery-item-has-link kadence-blocks-gallery-item-hide-caption\"><a href=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3.webp\" class=\"kb-gallery-item-link\"   role=\"button\" aria-haspopup=\"dialog\"><div class=\"kb-gal-image-radius\"><div class=\"kb-gallery-image-contain\" ><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3.webp\" width=\"1520\" height=\"859\" alt=\"\" data-full-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3.webp\" data-light-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3.webp\" data-id=\"859\" class=\"wp-image-859 skip-lazy\" srcset=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3.webp 1520w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3-600x339.webp 600w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3-150x85.webp 150w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_3-768x434.webp 768w\" sizes=\"auto, (max-width: 1520px) 100vw, 1520px\" \/><\/div><\/div><\/a><\/figure><\/div><\/div><\/li><li class=\"kb-slide-item kb-gallery-carousel-item splide__slide\"><div class=\"kadence-blocks-gallery-item\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kb-gallery-item-has-link kadence-blocks-gallery-item-hide-caption\"><a href=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4.webp\" class=\"kb-gallery-item-link\"   role=\"button\" aria-haspopup=\"dialog\"><div class=\"kb-gal-image-radius\"><div class=\"kb-gallery-image-contain\" ><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4.webp\" width=\"1334\" height=\"753\" alt=\"\" data-full-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4.webp\" data-light-image=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4.webp\" data-id=\"860\" class=\"wp-image-860 skip-lazy\" srcset=\"https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4.webp 1334w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4-600x339.webp 600w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4-150x85.webp 150w, https:\/\/giulia-governatori.alwaysdata.net\/wp-content\/uploads\/P2_4-768x434.webp 768w\" sizes=\"auto, (max-width: 1334px) 100vw, 1334px\" \/><\/div><\/div><\/a><\/figure><\/div><\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column301_a5623f-72 > .kt-inside-inner-col,.kadence-column301_a5623f-72 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column301_a5623f-72 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column301_a5623f-72 > .kt-inside-inner-col{flex-direction:column;}.kadence-column301_a5623f-72 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column301_a5623f-72 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column301_a5623f-72{position:relative;}@media all and (max-width: 1024px){.kadence-column301_a5623f-72 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column301_a5623f-72 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column301_a5623f-72\"><div class=\"kt-inside-inner-col\"><style>.kb-table-of-content-nav.kb-table-of-content-id301_57bb0b-ce .kb-table-of-content-wrap{padding-top:40px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id301_57bb0b-ce .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id301_57bb0b-ce .kb-table-of-contents-title-wrap{color:#9b9958;}.kb-table-of-content-nav.kb-table-of-content-id301_57bb0b-ce .kb-table-of-contents-title{color:#9b9958;font-size:35px;line-height:5px;font-family:'Crimson Text';font-weight:400;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id301_57bb0b-ce .kb-table-of-content-wrap .kb-table-of-content-list{color:#cef8a9;font-size:22px;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id301_57bb0b-ce .kb-table-of-content-wrap .kb-table-of-content-list .kb-table-of-contents__entry:hover{color:var(--global-palette2, #2B6CB0);}<\/style><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"context\">Context<\/h2>\n\n\n\n<p>In this project, I joined ESN Data (fictitious), an IT consulting firm, as a junior Business Intelligence consultant. My mission was to collaborate with Mehdi, a senior consultant, on a project for the client <strong>Primero Bank<\/strong> (fictitious).<br>The bank was facing a <strong>concerning increase in its customer churn rate<\/strong>. The goal of the project was to analyze customer data to identify the reasons behind departures and anticipate future churn, in order to help the sales management make informed decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Datasets<\/h2>\n\n\n\n<p><strong>Source<\/strong>: Data extracted from Primero Bank\u2019s CRM system.<br><strong>Nature<\/strong>: Customer information (profiles, history, usage behavior, churn or loyal status).<br><strong>Volume<\/strong>: Dataset covering all customers (10,127 records, 15 key attributes), large enough to require filters, pivot tables, and descriptive statistics<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Workflow<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data exploration and preparation in Excel: sorting, filtering, creating calculated columns, and checking data integrity<\/li>\n\n\n\n<li>Descriptive analysis with pivot tables to compare churned vs retained customer profiles<\/li>\n\n\n\n<li>Visualizations tailored to the context (bar charts, pie charts, combo charts, donut charts) following accessibility best practices (WebAIM Contrast Checker, Microsoft Accessibility)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Insights<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overall churn rate: 16% of customers left the bank recently.<\/li>\n\n\n\n<li>Churners vs retained profiles:\n<ul class=\"wp-block-list\">\n<li>Marital status: 57% of churners were married vs 43% of retained customers (+14%)<\/li>\n\n\n\n<li>Dependents: married churners had on average one more dependent than others<\/li>\n\n\n\n<li>Income: nearly 50% of churners had an annual income between \u20ac40,000 and \u20ac80,000 (vs 31% overall)<\/li>\n\n\n\n<li>Credit renewal: churners renewed less credit on average than retained clients<\/li>\n\n\n\n<li>Inactivity: churners remained inactive one month longer on average than other clients<\/li>\n\n\n\n<li>Customer service: 60% of churners contacted customer service more often, possibly indicating dissatisfaction<\/li>\n\n\n\n<li>Platinum card: despite its issues, only 0.1% of churned customers held the Platinum card<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At-risk segments: I identified inactive customers (1,803) and couples with children (1,552) as top priorities for retention efforts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Business Impact<\/h2>\n\n\n\n<p>I produced a <strong>structured analysis report<\/strong>, validated by Mehdi, and a <strong>15-slide presentation designed<\/strong> for Paola, the bank\u2019s marketing director.<\/p>\n\n\n\n<p>My work made it possible to:\u2003<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identify high-risk profiles<\/strong>, enabling the team to launch targeted retention actions<\/li>\n\n\n\n<li><strong>Deliver accessible visualizations<\/strong> that made the data clear for non-experts<\/li>\n\n\n\n<li><strong>Raise awareness about the importance of data visualization<\/strong> in business communication<\/li>\n<\/ul>\n\n\n\n<p>Based on these insights, I presented the following operational recommendations to Paola:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rework the benefits and services of the Platinum card to boost its appeal<\/li>\n\n\n\n<li>Develop tailored offers for families (couples with children)<\/li>\n\n\n\n<li>Implement automated follow-ups and reactivation for inactive clients<\/li>\n\n\n\n<li>Create a program for high-investment-potential clients to strengthen their loyalty<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Links<\/h2>\n\n\n\n<p><a href=\"https:\/\/giulia-governatori.alwaysdata.net\/doc\/projects\/P2\/Governatori_Giulia_1_rapport_analyse_112024.pdf\" data-type=\"link\" data-id=\"https:\/\/giulia-governatori.alwaysdata.net\/doc\/projects\/P2\/Governatori_Giulia_1_rapport_analyse_112024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Analysis report<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/giulia-governatori.alwaysdata.net\/doc\/projects\/P2\/P2_presentation_GG.pdf\" data-type=\"link\" data-id=\"https:\/\/giulia-governatori.alwaysdata.net\/doc\/projects\/P2\/P2_presentation_GG.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pdf presentation<\/a><\/p>\n\n\n<style>.kadence-column311_6aa044-75 > .kt-inside-inner-col{display:flex;}.kadence-column311_6aa044-75{max-width:1140px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column311_6aa044-75{-webkit-flex:0 1 1140px;flex:0 1 1140px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column311_6aa044-75 > .kt-inside-inner-col,.kadence-column311_6aa044-75 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column311_6aa044-75 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column311_6aa044-75 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column311_6aa044-75 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column311_6aa044-75 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column311_6aa044-75 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column311_6aa044-75 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column311_6aa044-75{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column311_6aa044-75{-webkit-flex:0 1 1140px;flex:0 1 1140px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column311_6aa044-75 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 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{\n    link.addEventListener('click', () => {\n      window.location.href = link.href;\n    });\n  });\n<\/script>\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bank &#8211; ESN Data (Openclassroom) Fictional | 27\/11\/2024 &gt; 13\/12\/2024 Context In this project, I joined ESN Data (fictitious), an IT consulting firm, as a junior Business Intelligence consultant. My mission was to collaborate with Mehdi, a senior consultant, on a project for the client Primero Bank (fictitious).The bank was facing a concerning increase in&#8230;<\/p>","protected":false},"featured_media":281,"menu_order":10,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"categories":[16,8,4,5,29,18,15,6,9],"class_list":["post-301","projects","type-projects","status-publish","has-post-thumbnail","hentry","category-cohort-retention-analysis","category-data-cleaning","category-data-methods","category-data-tools","category-dax","category-excel","category-kpi-tracking","category-languages","category-statistical-analysis"],"_links":{"self":[{"href":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/wp-json\/wp\/v2\/projects\/301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/wp-json\/wp\/v2\/projects"}],"about":[{"href":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/wp-json\/wp\/v2\/types\/projects"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/wp-json\/wp\/v2\/media\/281"}],"wp:attachment":[{"href":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/wp-json\/wp\/v2\/media?parent=301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/giulia-governatori.alwaysdata.net\/fr\/wp-json\/wp\/v2\/categories?post=301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}